Comprehensive coverage for life, home, vehicle, and business. Simple policies. No hidden fees.
Our Products
Coverage for Every Stage of Life
Whether you're protecting your family, your home, or your business — we have you covered.
🏠
Home & Contents
Protect your home and everything inside it against damage, theft, and the unexpected.
🚗
Motor Vehicle
Comprehensive car insurance with 24/7 roadside assistance and fast claims processing.
❤️
Life Insurance
Give your family the financial security they deserve, no matter what happens.
🏢
Business Insurance
Tailored policies for SMEs — from liability and property to cyber and workers' comp.
200K+
Policyholders
98%
Claims Paid
4.8★
Customer Rating
24/7
Support Available
Your Peace of Mind Starts Here
Get a personalised quote in 60 seconds. No obligation. No paperwork.
🏡 Personal Insurance
Cover That Fits Your Life
From your home to your health, we offer flexible personal insurance products designed around what matters most to you.
Our Products
Personal Insurance Products
Choose from our full range of personal insurance solutions, each designed with North Americans in mind.
🏠
Home & Contents
Building cover for structure & fixtures
Contents cover for belongings
Combined building + contents option
From $38/month
🚗
Motor Vehicle
Comprehensive cover for all damage
Third party property & fire/theft
CTP green slip options available
From $52/month
❤️
Life Insurance
Term life lump-sum benefit
Total & permanent disability (TPD)
Income protection up to 70%
From $18/month
🏥
Health Insurance
Hospital cover with no excess options
Extras: dental, optical, physio & more
Combined hospital + extras packages
From $95/month
✈️
Travel Insurance
Single trip domestic & international
Annual multi-trip for frequent flyers
Backpacker long-stay cover available
From $12/trip
🐾
Pet Insurance
Accident-only essential cover
Accident & illness comprehensive
Routine care add-on available
From $22/month
Why ShieldProtect
Why North Americans Choose Us
We've been protecting North Americans for over 25 years. Here's what sets us apart.
⚡
60-Second Quotes
Get a competitive quote online in under a minute, with no phone calls required.
💰
Price Beat Guarantee
Found a lower price? We'll beat it by 10% on equivalent coverage.
🤝
No Lock-In Contracts
Cancel anytime, no exit fees. We earn your loyalty every renewal.
📞
24/7 North American Support
Our local claims team is available around the clock when you need us most.
✅
98% Claims Paid
We have one of the highest claims approval rates in the industry.
Ready to Get Covered?
Join over 200,000 North Americans who trust ShieldProtect for their personal insurance needs.
🏢 Business Insurance
Protect Your Business, Protect Your Future
Comprehensive business insurance solutions tailored for North American SMEs, sole traders, and large enterprises.
Business Products
Business Insurance Solutions
Eight essential business insurance products — mix and match to build the right coverage package for your business.
🛡️
Public Liability
Covers injury to third parties
Property damage claims
Up to $20M cover available
📋
Professional Indemnity
Errors & omissions protection
Legal defence costs covered
Retroactive date available
🏗️
Business Property
Buildings and fit-out cover
Stock, plant & equipment
Theft and malicious damage
🔒
Cyber Insurance
Data breach response & notification
Ransomware & extortion cover
Business interruption from cyber events
👷
Workers Compensation
Statutory compliance cover
Wages & medical expenses
Return-to-work support services
📉
Business Interruption
Lost revenue during shutdowns
Fixed costs & payroll covered
Up to 24-month indemnity period
⚖️
Management Liability
Directors & officers liability
Employment practices liability
Crime and fraud cover
🚛
Commercial Motor
Fleet and single-vehicle cover
Goods in transit protection
Hire car & downtime cover
Industries
Industries We Cover
We understand that every industry has unique risks. Our specialists craft policies tailored to your sector.
🛍️ Retail🏗️ Construction🏥 Healthcare💻 Technology🍽️ Hospitality🚚 Transport & Logistics⚖️ Legal & Professional Services🎓 Education🏭 Manufacturing🌾 Agriculture🔧 Trades & Services🏘️ Real Estate
Speak to a Business Specialist
Our dedicated business insurance team will assess your risks and recommend the right coverage package — at no extra cost.
📋 Claims Centre
We're Here When You Need Us Most
Making a claim is simple, fast, and stress-free. Our dedicated claims team is available 24/7 to guide you through every step.
24/7 Emergency Claims Line — Call us any time, day or night
(800) 555-1212
The Process
How Claims Work
We've designed our claims process to be as painless as possible. Three steps and you're done.
1
Lodge Online
Submit your claim through our online portal in minutes. Upload photos, documents, and all relevant details securely.
2
We Assess
Our expert claims assessors review your submission promptly. We'll contact you within 24 hours to confirm receipt and next steps.
3
We Pay
Once approved, payment is made directly to you or your repairer — usually within 5 business days. Fast, reliable, fair.
Lodge a Claim
📎 Drag & drop files here or click to browse
Accepted: JPG, PNG, PDF — Max 10MB per file
Track Your Claim
Already lodged a claim? Enter your claim number below to check the status and any updates from our team.
Need Urgent Help?
For emergencies requiring immediate assistance — such as a major home event, accident, or hospitalisation — please call our 24/7 emergency line:
24/7 EMERGENCY CLAIMS
(800) 555-1212
FAQ
Claims Frequently Asked Questions
How long does it take for a claim to be processed?
Most straightforward claims are assessed and paid within 5 business days of all required documentation being received. Complex claims, such as those requiring a specialist assessor or involving third parties, may take longer. We will keep you informed throughout the process.
What documents do I need to lodge a claim?
Requirements vary by claim type, but generally you will need your policy number, proof of the incident (photos, police report, receipts), and any quotes for repairs or replacements. Our claims team will guide you on any specific documents required for your situation.
Can I choose my own repairer or assessor?
Yes — for most policy types you are free to choose your preferred repairer. We also have an extensive network of trusted repairers who offer guaranteed workmanship. In some cases, we may require a ShieldProtect assessor to inspect the damage before authorising repairs.
What happens if my claim is declined?
If your claim is declined, we will provide you with a written explanation detailing the reasons. You have the right to request an internal review of the decision. If you remain unsatisfied, you can escalate to the Consumer Financial Protection Bureau (CFPB) free of charge.
Is there an excess on every claim?
Most policies include a standard excess, which is the amount you contribute towards a claim. The excess amount varies depending on your policy type and the options you selected at purchase. Your policy schedule will state your exact excess. Some premium policies offer a nil-excess option for an additional premium.
🏛️ About Us
25 Years of Protecting North Americans
We started with a simple mission: make great insurance accessible to every customer. Today, we're one of the country's most trusted insurance providers.
Our Story
Built on Trust, Driven by Purpose
ShieldProtect was founded in 1999 by a team of insurance professionals who believed North Americans deserved better — clearer policies, faster claims, and genuine care for their customers.
Starting from a small office in New York's Midtown, we grew organically through word of mouth and a relentless commitment to paying claims fairly and quickly. Today, over 200,000 policyholders trust us to protect what matters most in their lives.
We are American-owned, state-regulated, and proudly hold an state insurance license. Every decision we make is guided by one question: is this the right thing for our customers?
Leadership
Meet Our Team
Our experienced leadership team brings together decades of expertise in insurance, technology, and customer experience.
Sarah Mitchell
Chief Executive Officer
With 20 years in financial services, Sarah has led ShieldProtect's expansion from a regional insurer to a national leader. She is passionate about making insurance genuinely simple.
David Okafor
Chief Financial Officer
David oversees ShieldProtect's financial health and investment strategy, ensuring we remain stable and capable of paying every legitimate claim promptly and in full.
Lisa Tran
Chief Claims Officer
Lisa built our industry-leading claims operation from the ground up. Her team has maintained a 98% claims approval rate for five consecutive years — a record she's proud of.
Recognition
Awards & Accreditations
Our commitment to excellence has been recognized by leading industry bodies and consumer groups.
🏆
Insurer of the Year
Insurance Business America 2024
⭐
5-Star Claims
CANSTAR 5-Star Rating 2023 & 2024
🎖️
Best Home Insurer
Finder Awards 2023
🛡️
AFSL Licensed
AFSL No. 000000 — APRA Regulated
🌿
Carbon Neutral
Climate Active Certified 2022
🤝
NIBA Member
National Insurance Brokers Assoc.
Community
Giving Back to Our Communities
We believe insurance companies have a responsibility to contribute positively to the communities they serve. Here's how we give back.
🌊
Disaster Relief Fund
We waive excesses and fast-track claims for policyholders affected by declared natural disasters.
🌱
Tree Planting Program
One tree planted in North America for every new policy sold. Over 1 million trees planted to date.
🎓
Insurance Scholarships
We fund 20 annual scholarships for underrepresented students pursuing careers in financial services.
Contact
Get in Touch
📍
Head Office350 Fifth Avenue, Suite 800, New York, NY 10118
📞
General Inquiries(800) 555-1212 (Mon–Fri 8am–6pm ET)
Business Insurance Team(800) 555-7890 (Mon–Fri 8am–5pm ET)
Careers
Join the ShieldProtect Team
We're always looking for talented, passionate people who share our commitment to doing right by our customers. We offer competitive salaries, flexible working, and a genuine culture of care.
We currently have openings in claims, technology, and customer experience across New York, Chicago, and Los Angeles.